QuickBooks is the top-notch accounting and financing software that consists of a wide range of astounding features. But like any other web platform, QuickBooks is also vulnerable to technical glitches. The Errors of QuickBooks generally appear with a code and every code represents the nature of the issue. Also, the code helps you find a solution to the problem in a much easier manner. The Error code 120 mainly occurs due to the lack of administrative permission on Windows. You are generally informed with a pop-up stating:
“We’re sorry, QuickBooks encountered a problem… Error codes: (-12, 0)”
Important Details for QuickBooks Error 12, 0:
Error Message
- “Authorization Failure”, “Unknown Error during Authentication”, “statusCode 500”
- “Duplicate Document Number Error”
- “AuthorizationFailure: XXX Accountant user was deleted while still connected to the company.”
Reason
The error occurs when the user sets up Clio to QuickBooks but the online sync is disabled in the QuickBooks Software.
Solutions
- Try to disconnect the sync by revoking, and then set up QB sync along with enabled users.
- Contact Clio’s support for any technical help.
- Check QuickBooks Desktop Version
- Restart QuickBooks Service
- Set Folder Access Permission
- Run QuickBooks File Doctor
Solution 1: Reconnect QuickBooks Online?
Follow the steps to disconnect and reconnect QuickBooks Online:
- Open Settings
- Go to Bill Syncing
- Go to Configure next to the QuickBooks online option
- Select Disconnect from QuickBooks Online from the bottom-right corner of the page.
- Go to Connect to establish the connection again.
Solution 2: Contact Clio Support
- Go to https://www.clio.com/
- Select Contact us
- Now, choose any contact option to speak with the customer support team.
Solution 3: Check QuickBooks Desktop Version
- Launch the QuickBooks Desktop application and press key F3 from the keyboard
- Alternatively, you can press the Ctrl + 1 key on the keyboard to launch the Product Information window which will include the version.
- Now check and version and note it down. The version will be available on the top-left corner of the screen under the “Product version” tab.

Solution 4: Restart QuickBooks Service
- Press and hold Windows+R on your keyboard
- Type Services.msc in the Run dialog box
- Click OK and then Enter
- Locate QBDataServiceUserXX where XX represents the version of QB you are using.
- Select quickbooksDBXX and then select Restart from the left panel.

Solution 5: Set Folder Access Permission
- Open Properties by right-clicking on the service name
- From the Security tab, click Everyone for Group or User Name
- Choose Full Control from the Permissions for Everyone menu.
- Click Apply and then OK

Solution 6: Run QuickBooks File Doctor
QuickBooks File Doctor is an official tool that can fix various minor and major issues that are preventing you from using the QuickBooks services effortlessly. Download and install the QuickBooks Tool hub and use it to Fix QuickBooks Error Code 12, 0.
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