Fix Connection Manager Not Responding Issue in Sage 50 Accounting Software

admin
January 17, 2024
Fact checked by
Narayan

Sage 50– ‘the most desired accounting software’ comes pre-loaded with many high-performing, rich and comprehensive features such as “Database Connection Manager that helps Sage to manage access to its MySQL database” has without any doubt, made the process of accounting management smooth and flawless. Basically, the Connection Manager easily updates the data changes in real-time and exempts the need for manual intervention.

However, sometimes fatal errors occur and Connection Manager stops responding in Sage 50 leaving you in a frustrated state. So, if the Sage 50 Database Connection Manager Service is not running or responding on your computer, it is necessary to fix this issue by acknowledging the possible reasons behind it to again make the process of accounting smooth and flawless.

So, without wasting any further second, let’s have a look at the below-given reasons that could be the possible causes of the “Sage 50 Connection Manager not responding” issue:

Reason 1: If any third-party antivirus or firewall interrupting the Connection Manager Service.
Reason 2: If Windows operating system update is pending.
Reason 3: If Connection Manager Service is disabled mistakenly in the Windows services.
Reason 4: If the Connection Manager is not installed properly and only running on the server.

‘The Connection Manager not responding’ is a common issue in Sage and therefore can be fixed either by taking expert help from the Sage 50 technical team or by manually solving it yourself. So, if you choose to manually resolve the issue first then, you’re at the right place! To help you in resolving this issue, below we’ve mentioned a total of 5 solutions and out of them, you can try any of them or all, to ensure troubleshooting the ‘Connection Manager’ error completely.

But, wait, before starting with the troubleshooting guide, you have to make sure one thing and that is to check whether any of your third-party antivirus software/application or your firewall setting is affecting your normal Windows operation or not. If yes, then disable your firewall and remove the available third-party antivirus program from your Windows operating system.

To disable Firewall: Navigate from ‘Windows Start button > Control Panel > Windows Firewall > Turn Windows Firewall off or on’ to finally turn off Windows Firewall.
To disable Antivirus: Navigate from ‘Windows Start button > Settings > Update & Security > Windows Security > Virus & Threat Protection > Manage Settings’ to ‘Switch Real-time protection on or off’ to turn off the toggle switch.

After doing that, you’re absolutely ready to perform the steps of the below-given effective solutions. So, let’s get started:

Solution 1: Install the Pending Windows Updates: (if there’s any)

Start your computer and press ‘Win +R’ key shortcut to open the ‘Windows Run Dialog Box.’
In the box, type ‘services.msc’ and click on the ‘OK’ button.
Doing so will open the list of Windows services in front of you and you have to select the ‘Windows Update Service’ from the list.
Now, verify whether any pending Windows Updates are waiting to be installed or not.
If there’s any, then install it by following the on-screen instructions.
Lastly, reboot your system after that and then try to open Sage 50 Connection Manager.

Now, before moving on to the main solutions to fix ‘Connection Manager Not Responding Issue in Sage 50 Accounting,’ make sure to close all Sage 50 related processes especially the “Sage 50 Database Connection Manager” from the Task Manager’s Processes tab and then start performing steps of given solutions.

Solution 2: Re-Start the Connection Manager Service Using the Control Panel:

First and foremost open your ‘Windows Control Panel.’
Then, from the ‘Control Panel’ select the ‘Administrative Tools’ option.
After that, select ‘Services’ and from the list of services, locate ‘Sage 50 Database Connection Manager.’
Once you’re able to locate it, simply click on it to check whether the ‘Startup Type Column’ is set to ‘Disabled or Automatic /Automatic Delayed Start.’
If it is set to ‘Disabled’ then you have to change it to ‘Automatic or Automatic Delayed Start’ and to do so:
Click-right on the ‘Sage 50 Database Connection Manager’ to select its ‘Properties.’
Then, from it, go to the ‘General Tab’ and change the ‘Startup Type’ to ‘Automatic or Automatic Delayed Start.’
That’s it! Click on ‘Apply’ and then click on ‘Start’ to start the service in order to open the ‘Sage 50 Database Connection Manager.’

Solution 3: Re-Start the Sage 50 Connection Manager Using the Icon in the System Tray

Firstly, log on to your computer as ‘Administrator’ and then double-click on the ‘Sage 50 Database Connection Manager’ icon in the system tray from the lower-right corner of your desktop screen.

If you’re able to find it, good enough otherwise what you can do is open your ‘Windows Explorer’ and from it go to “C:\Program Files (x86)\winsim\ConnectionManager.”
From there, again double-click on the ‘Simply. SystemTrayIcon.exe file’ in order to check the running status of ‘Sage 50 Database Connection Manager.’
If the ‘Running’ status shows ‘NO’ then select ‘Start Service.’
And, if the ‘Running’ status shows ‘YES’ then select ‘Stop Service’ to again select ‘Start Service.’
That’s it! Now, check whether the Sage 50 Connection Manager starts responding or not.

However, in the worst-case scenario if the ‘Starting/Stopping’ button of the service is missing and you’re unable to perform this step then what best you can do is simply uninstall and reinstall the Sage 50 software.

Solution 4: Reset the Sage 50 Accounting Database Connection Manager via ‘Services’

To do so, select ‘Windows-F’ in order to type ‘Services’ in the ‘Search box.’
After that, click on ‘Settings’ and select the ‘View Local Services’ from the available result list.
Then, click right on the ‘Sage 50 Database Connection Manager’ in order to select its ‘Properties.’
Further, click on the ‘Sign in’ tab and along with that also tap the circle next to ‘This record/account.’
Then, click on ‘Browse’ in order to select your ‘Windows username’ and to type your ‘Windows Password.’
Also, confirm your password by re-typing the same and then click on the ‘Apply’ button.
After that, simply tap the ‘General’ tab as well as click on the ‘Begin’ button to finally reset the Sage 50 Accounting Connection Manager.
Now, click on the ‘OK’ button to close the ‘Services’ and to finish the resetting process.

That’s it! After performing these steps correctly, you’ll surely be able to open your “Sage 50 Database Connection Manager” without any further difficulty.